What the plan includes
- Annual Routine Vaccinations
Cats are vaccinated against:
Cat Flu (Feline Herpes Virus and Calicivirus), Feline Parvovirus (Panleukopenia/Infectious Enteritis), Feline Leukaemia Virus (FeLV).
Dogs are vaccinated against:
Parvovirus, Distemper, Infectious Hepatitis, Leptospirosis, Kennel Cough.
Rabbits are vaccinated against:
Myxomatosis, Rabbit Viral Haemorrhagic Disease-1 (RVHD-1), Rabbit Viral Haemorrhagic Disease-2 (RVHD-2).
All vaccinations also include a full health check with the vet.
Cats and Dogs:
Tablet or Spot-On treatments for fleas, worms and ticks - dispensed quarterly.
Rabbits:
Fly Strike treatment dispensed annually, wormers - dispensed every 6 months.
An annual health check with the veterinary nurse completed 6 months after vaccination.
Cats and dogs will be microchipped for free if not already chipped.
Free nail clipping with the veterinary nurse, as often as required.
Free anal gland expressions with the veterinary nurse, as often as required.
Free routine dental check-up appointment and oral healthcare advice with the veterinary nurse, once a year.
- Insurance Claim Administration Fee
No administration fee to process a pet insurance claim (applies to in-direct claims only – this is where you pay at the time of treatment and then claim reimbursement from your insurer).
- Annual Wellness Screening
A wellness screening is a comprehensive medical MOT for adult cats and dogs that can detect health issues and help to give you peace of mind about your pet’s health and wellbeing. Your pet will receive a detailed health check by one of our trained veterinary nurses and they can also give tailored lifestyle advice. Wellness screening is recommended for cats over 7 years and dogs over 5 years and includes urine testing, a blood pressure measurement and blood testing for common organ function-related diseases. Wellness screening available once per year on the plan.
Applies to the cost of having your pet castrated or spayed (including laparoscopic spays).
Applies to a scale and polish/oral assessment (includes a general anaesthetic), tooth extractions, and to tooth shortening for rabbits.
Applies to our full range of high quality wet and dry pet foods, including prescription diets.
- Pet Toys & Accessories – 10% discount
Applies to all counter sales of pet toys and accessories.
How to join the plan
To join, you need to:
- Be over 18 years of age and have the pet registered with us in your name
- Have a bank account in your name which allows direct debit payments (you will need to make your first month’s payment by cash or credit/debit card when you join)
- Be able to maintain the monthly payment throughout the plan term, otherwise cancellation charges may apply
- Complete and sign a Plan Agreement form (available from Reception)
Terms and Conditions
Your plan membership runs for a minimum term of 12 months, with an automatic renewal on each anniversary date for a further 12-month term, unless notice to cancel has been given 30 days before the renewal/anniversary date.
Monthly prices are not fixed and may be reviewed annually. Your price may therefore change during the 12-month term. We will notify you in advance of any changes to your monthly payments by email, SMS or post.
We reserve the right to withdraw or replace any of the benefits we provide on the plan without notice and recommend you check our current plan benefits on a regular basis and before each anniversary renewal to ensure the plan still meets your needs. If we do make a change, we will ensure the core benefits will continue to offer value for money over our normal pay as you go prices for the included vaccinations and parasite treatments.
We do not offer any substitutes or refunds should you not use all the benefits included in the plan. We therefore recommend you keep a record of when your annual vaccinations, annual healthy pet check and regular flea and worm treatments are due and make an appointment or arrange collection of these as appropriate.
If your plan is cancelled automatically because of failed direct debit collections, because you cancel your direct debit, or because you request to cancel before your plan anniversary/during a 12-month term, your account will be reviewed and you may be charged the full price for any products and services received during the current plan term, minus any monthly payments you have made during the term.