Emergencies when we are open
For emergencies during our normal opening hours, you should always call the practice on our daytime number, and we will advise you what to do next.
Emergencies when we are closed
We have partnered with Vets Now and Vets at Night to provide our out of hours emergency care. Both are the pet equivalent of an accident and emergency service, and their teams will provide you with clinical advice or, if required, arrange an immediate appointment to see your pet at one of the locations below from 6.30pm to 8.30am Monday to Friday, and from 3.30pm Saturday until 8.30am Monday. The service is also provided all day on public holidays.
By being partnered with both Vets Now and Vets at Night, we can offer our clients round the clock care at a location closest to you. Because they are not working during the day, they provide dedicated out of hours emergency care so will be up and ready to see your pet at the time you need them, as well as being able to monitor and provide continuous care throughout the night.
If your pet has an emergency when we are closed, you can contact one of our partners by calling our regular daytime number and our automated system will give the option for your call to be diverted to either:
DERBY - Vets at Night
Pride Veterinary Centre, Riverside Road, Pride Park, Derby, DE24 8HX
Tel. 01332 678333
STOKE – Vets Now
Vets Now Stoke, Lysander Road, Meir Park, Stoke-on-Trent, ST3 7WD
Tel. 01782 417882
CHESTERFIELD – Vets Now
Vets Now Chesterfield, 55-59 Broadleys, Clay Cross, Chesterfield, S45 9JN
Tel. 01246 930560
You will be seen at one of their locations and charged separately by them for any treatment they provide.
We are proud to be working with Vets Now and Vets at Night and believe this arrangement offers you and your pets the best level of care both day and night. If you have any questions about this service, please get in touch and we’ll be happy to help.
Please remember, our out of hours service is there to help you in an emergency when we are closed. For all routine treatments, or to cancel or re-arrange an existing appointment, please contact us on our daytime number during our normal opening hours. You can also send us a message or appointment request via our website.