Pet client advice on what to do during the Corona Crisis

As a vital frontline service, our veterinary practice remains OPEN during COVID–19 with some changes to how you access our services. We are here for essential and emergency care and are still providing medications, food and parasite treatments. To reduce face-to-face contact we are now running video or phone consultations and we are also operating on revised hours at all of our practices.

In order to help you understand the best way to look after your pet please review the Q&A’s below:

What conditions constitutes an emergency needing immediate care?

If any of the below are occurring contact us IMMEDIATELY so we can direct you to your nearest open practice.

  • Breathing difficulties
  • Open wound injuries
  • Trauma (e.g. car accidents)
  • Male cats struggling in the litter tray to pass urine
  • Rabbits neglecting food
  • Swallowing hazards ie.toys/ clothes etc
  • Ingestion of poison/harmful substances
  • Eye problems
  • Vomiting or diarrhoea especially if your pet appears quiet or depressed or if it is going on for a long time (more than 24 hours)
  • Swollen abdomen or retching (especially large dogs)
  • Loss of thirst & appetite
  • Struggling to give birth
  • Seizuring/fitting
  • Collapse

If the advice is to come into practice please follow the advice on the EMERGENCY VISITS

I am concerned about my pet’s health in general but I do not think it is an emergency?

To respect social distancing rules we are replacing our standard consultation service with video and telephone consultations. Please contact the practice to arrange an appointment. We also have a advice on video and telephone consultations here:

Can I bring my pet in for an INITIAL VACCINATION COURSE?

A vaccination is not deemed as an emergency. If you have a puppy or kitten, we recommend that they are kept inside and not exposed to other animals. You should then book a vaccination course as soon as possible after normal service resumes. However, if we believe your pet is at risk, we may be able to vaccinate puppies, kittens, baby rabbits and administer annual boosters in certain circumstances. Appointments for these will be subject to safe and suitable timeslots and due to high demand these may be booked a few weeks in advance – your patience is appreciated. Social distancing procedures are in place to protect everyone. Please contact us if you need to book any of the above and be aware that our lines may be busier than usual.

Can I bring my pet in for its ANNUAL VACCINATION BOOSTER?

We can postpone this vaccine for up to 3 months after the due date without requiring a restart. In these exceptional times we ask that you delay the booster for up to a maximum 3 months after the due date. If you feel your pet is at particular risk, please contact us for further advice.

Can I bring in my pet for a HEALTH CHECK?

Not at this moment in time because this is not deemed critical. However, depending on availability, we may be able to conduct a health check via a video or telephone consultation. Please ask the practice for further information.

Can I bring my pet in for NAIL CLIPS? Or to have their ANAL GLANDS expressed?

This should be postponed if you your pet is not in any danger of feeling discomfort. If you are uncertain whether this is the case, please arrange a video consultation or telephone consultation with the vet or the nurse.

How can I get my FLEA, WORM, TICK and FLYSTRIKE treatments?

It is important that you continue to give your pet the appropriate treatments. You can now order these online using our Click and Collect service. We will then prepare your medication and have it available to collect from your chosen practice the following working day. To reduce contact, we ask that you call us to make payment over the phone before you visit to collect your order.

What do I do if I need REPEAT FOOD and MEDICATIONS?

It is important that you continue to give your pet the appropriate food and medication. You can now order these online using our Click and Collect service. We will then prepare your medication and have it available to collect from your chosen practice the following working day. To reduce contact, we ask that you call us to make payment over the phone before you visit to collect your order.

Can my pet still have ELECTIVE OPERATIONS such as Neutering and Lump removals?

These operations are not deemed to be critical during these extraordinary times and we therefore ask that you postpone these procedures until government guidelines on social distancing changes.

What about ULTRASOUNDS and BLOOD TESTS?

The practice can deem whether this would be critical or not – please contact them to understand more.

The above still hasn’t answered my question?

Please contact us directly by completing the form below, or if you feel it’s urgent please give us a call.