Pet client advice on what to do during the Corona Crisis

We are open and have resumed services with social distancing measures in place

We have re-introduced many of our normal services, with a few key changes to ensure we keep you and our staff safe. We have hand hygiene stations at all our practices, as well as screens at reception and in our consult rooms. Please respect our social distancing measures, which will include asking that only one owner accompanies per pet. We may also ask you to stay in our waiting room whilst we attend to your pet. Our preferred payment methods are by card or online via our secure payment portal. We ask that you wear a face covering when entering the building and use the hand sanitiser provided at the entrance (you will be asked to wait outside if you do not have a suitable face covering).

Due to the ways of working we have had to adopt to keep our staff, you and your pets safe, things are taking us a bit longer, reducing the number of pets we can see in practice every day. Please bear with us while we continue to prioritise in-practice appointments and operations, and offer video or telephone consults for some pets. As a last resort we may ask you to postpone non-essential routine appointments such as 6 month health checks to enable us to see pets with more urgent aliments.

What if I am self-isolating?

Frequently Asked Questions

In order to help you understand the best way to look after your pet please review the Q&A’s below:

Can I bring my pet for an INITIAL VACCINATION COURSE?

Yes. Please contact the practice to arrange an appointment, and instructions on how we will keep you and our staff safe to enable us to carry out this treatment for your pet.

Can I bring my pet for its ANNUAL VACCINATION BOOSTER?

Dogs & Rabbits – Yes. Please contact the practice to arrange an appointment, and for instructions on how we will keep you and our staff safe to enable us to carry out this vaccination for your pet.

Cats – Yes. We have been safely postponing this vaccine for up to 3 months after the due date without requiring a restart due to COVID-19 restrictions. As a result, we are now prioritising those most overdue. Please contact the practice to arrange an appointment, and instructions on how we will keep you and our staff safe to enable us to carry out this vaccination for your pet.

Can I have my pet NEUTERED or SPAYED?

Yes. Please contact the practice to arrange an appointment, and for instructions on how we will keep you and our staff safe to enable us to carry out this procedure for your pet. We do ask for your understanding at this time while we are working with limited resources and prioritising non-elective cases.

Can I bring my pet for a DENTAL?

Yes. Please contact the practice to arrange an appointment, and for instructions on how we will keep you and our staff safe to enable us to carry out this procedure for your pet. We do ask for your understanding at this time while we are working with limited resources and prioritising emergency cases.

Can my pet still have ELECTIVE OPERATIONS such as lump removals?

Yes. Please contact the practice to arrange an appointment, and for instructions on how we will keep you and our staff safe to enable us to carry out these treatments for your pet. We do ask for your understanding at this time while we are working with limited resources and prioritising non-elective cases.

Can my pet have an ULTRASOUND or BLOOD TEST?

Yes. Please contact the practice to arrange an appointment, and for instructions on how we will keep you and our staff safe to enable us to carry out these investigations for your pet.

Can I bring my pet my for a HEALTH CHECK?

Yes, however please bear with us while we continue to prioritise appointments and operations, and offer video or telephone consults for some pets. Please contact the practice to arrange an appointment, and for instructions on how we will keep you and our staff safe to enable us to carry out this treatment for your pet.

Can I bring my pet for NAIL CLIPS? Or to have their ANAL GLANDS expressed?

This should be postponed if your pet is not in any danger of feeling discomfort. However, we do have a limited number of appointments available for nail clips and anal glands, so if you feel your pet is in need, please contact us to arrange an appointment.

How can I get my FLEA, WORM, TICK and FLYSTRIKE treatments?

It is important that you continue to give your pet the appropriate treatments. You can now order these online using our Click and Collect service. We will then prepare your medication and have it available to collect from your chosen practice the following working day. To reduce contact, we ask that you call us to make payment online via our secure payment portal or over the phone before you visit to collect your order.

What do I do if I need REPEAT FOOD and MEDICATIONS?

It is important that you continue to give your pet the appropriate food and medication. You can now order these online using our Click and Collect service. We will then prepare your medication and have it available to collect from your chosen practice the following working day. To reduce contact, we ask that you call us to make payment online via our secure payment portal or over the phone before you visit to collect your order.

The above still hasn’t answered my question?

Please contact us directly by completing the form below, or if you feel it’s urgent please give us a call.