Order online for collection in practice
Following yesterday’s statement from the government about staying indoors we have had to tighten down on the services we provide to emergencies and medications where there is an urgent need.
We have had to move away from all routine work on companion animals. The reasons are twofold. One we are having to rota a significantly reduced number of staff to emergency work in a very busy spring season and concentrate efforts in supporting a healthy food chain. Secondly we feel it is morally the better thing to ensure we adhere to social distancing for our staff and our clients.
For a lot of the diseases we vaccinate against in pets there is a window of flexibility that would allow us to postpone or delay boosters out towards 15 months. I hope in 3 months time we can be working to more normal patterns.
If you can postpone routine preventative flea and worm treatment consider doing that in the next three weeks. In animals under six months of age there is an additional need and we can provide for this. If you see evidence of fleas or worms we can also prescribe to treat. Please phone the surgery to request the treatment your pet requires.
As we are working on reduced staff, our phones are exceptionally busy so we’ve now set up an online order form for you to request your animals food and medication. Payment will be taken over the phone and you can collect from the surgery subject to the rules of social distancing. Alternatively if you are self isolating and cannot make alternative arrangements we can post this out with a fee to cover postage and packaging.
Please note that our branches are now open 9am-5pm Monday to Friday. Depending on staffing levels we will review our Saturday opening later in the week.
You may still be receiving text and email reminders about flea and worm treatments and vaccinations. Obviously we are postponing these check for the foreseeable future. We are working to amend these reminders. So accept our apologies if you feel are being bombarded by these, they are being altered as we post this.
STAY SAFE & STAY HOME.